We are deeply committed to the safety, reliability, and performance of our products. Recently, incidents have been reported involving catastrophic failures and fires caused by the use of non-genuine aftermarket parts. To help prevent such risks, we want to emphasize the importance of using genuine parts in your equipment. Specifically, non-genuine parts are components purchased from any source aside from your TrojanUV team or authorized TrojanUV dealers.
If it’s not a genuine TrojanUV part, it shouldn’t be part of your TrojanUV system.
When you use genuine TrojanUV parts, we guarantee that your system will meet the performance requirement specified at purchase, provided that the system’s original design parameters haven’t changed (e.g., flow rate, UV transmittance) and maintenance is completed per the UV system's O&M manual. Should you experience an issue, our service technicians will work with you to resolve it as fast as possible.
We offer comprehensive warranties on our UV lamps, lamp drivers, and UV sensors which only applies to genuine lamps, drivers, and sensors as they have been rigorously tested and approved for use in our systems. Using non-genuine parts voids the warranty on your equipment. Learn More
Our UV systems, together with their parts and components, have been accredited by safety standards organizations UL, CE and CSA. Replacing certified components with non-genuine parts invalidates safety certifications (e.g., UL, CE, NSF), potentially leading to regulatory penalties and compliance violations.
Our UV systems, including components, have been developed through extensive research and are designed to work together. They have also gone through testing by a third party to confirm and validate their performance.
For municipal treatment plants in North America using TrojanUV parts, we arrange and cover the cost for your used lamps, lamp drivers and electronic boards to be picked up and shipped to an approved recycling facility. Learn More
You can reach our parts sales team at the contacts below:
• North America: 1 (800) 291-0851
• Europe, Middle East, Africa: eu-customerservice@trojantechnologies.com
Simply fill out this form and let us know what you're looking for.
We will get back to you with a no obligation quote that includes suggested quantities, warranty information and pricing.
• Asia-Pacific: international@trojanuv.com
You can also search for the parts you're looking for based on the type of TrojanUV system you have.
Or simply fill out the form below and let us know what parts you need, then we will get back to you with a no-obligation quote that includes suggested quantities, warranty information and pricing.
Technical Assistance Center (TAC)
We provide over-the-phone technical support from our TAC in London, Ontario, Canada. All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting. TAC is open Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST). After hours emergency support is available 24/7.
1 (866) 388-0488
All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting.
Africa, Europe, Middle East & UK: eu-customerservice@trojantechnologies.com
Asia & Australia: international@trojanuv.com
After Hours Support
If it is after hours in your territory, we also provide over-the-phone technical support from our Technical Assistance Center (TAC) in London, Ontario, Canada. TAC is open Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST). After hours emergency support is available 24/7.
+1 (519) 457-2318
The use of genuine parts helps to ensure proper operation and maintenance of your TrojanUV system